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VISITING OUR MUSEUM SAFELY –   COVID-19 Controls from 19 July 2021

With the relaxation of Government restrictions we no longer have our time slot booking system in place from 19th of July.  You can just turn up and visit us. However, the Museum is an inside space and therefore we will have the following procedures in place for your safety and the safety of other visitors and our staff.

  1. We request that all visitors wear a face covering or mask unless they have a medical condition that prevents this.  Our staff and volunteers will all be wearing masks or visors. For children under 11 years, we would prefer them to wear a face covering, but it is not mandatory. Face covering is not required for children under 2 years of age.
  2. We ask that each group entering the Museum keeps at least 1 metre, preferably 2 metres, apart from other groups visiting the Museum at the same time.
  3. We will continue to have hand sanitiser available which we ask you to use on arrival and at strategic points around the Museum.

Your visit is very much appreciated in such uncertain times.  Our museum is entirely volunteer-led and relies on visitors and shop sales for income and so survival.

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Is this the first virtual tour you have done?
yesno

What is your preferred type of content?
Films with soundFilms without soundText and image hotspots

Did you complete the tour with anyone under 16?
yesno

Would you like to receive updates on our events? If so, please provide your name and email address below

 
 

Guided Tour Booking Form
Using our online virtual tour, one of our expert volunteers will guide your group around the Museum, sharing their detailed knowledge of the collection and the Moot Hall. Tours will be conducted using Zoom and last approximately 1 hour.
Tickets start at £4.95 per person, minimum 5 people in a group.

To help us select the best tour guide for your group, please complete the short
form below. A member of our team will be in touch shortly.

Please provide your contact details below.

Do I have to wear a face covering?

No.  This is now optional (but subject to change).

Can I go into the museum if I just turn up?

Yes please do. We no longer have a pre booking system in place. An admission ticket will be issued on entry.

How do I get a ticket for entry?

Please just turn up and purchase an admission ticket on arrival.

When will you be open?

Are opening times are always from 1pm to 4pm. From April to the end of October we are open every day (except when the building is needed for civic events).  From November through to the end of March, we are open weekends only plus additional days in school holidays/half-terms.

How accessible is the museum?

The museum has worked hard to ensure that everyone is welcome and is able to access the displays and enjoy themselves when they visit us.

Access for visitors with physical disabilities
The Moot Hall is a grade one listed building and the exhibits are on two floors, with the main entrance on the first floor and the exit on the ground floor. For those with limited mobility who cannot climb the stairs, there is access through the ground floor, where you can look around the museum room and its exhibits. Tablet computers will provide support for those unable to climb the stairs (coming soon). Our front-of-house staff are ready to assist when you arrive.

We are sorry but the museum is not wheelchair accessible but it is possible that access could be possible for small wheelchairs through the ground floor. Please let us know your requirements.

Access for visitors with visual impairments includes:
Tablet support (coming soon) and a handling collection and items to touch. Access dogs are welcome.

Access for deaf or hard-of-hearing visitors includes:
Subtitles for spoken word film material. Assistance dogs are welcome.

Access for visitors who have a learning disability, dementia or are on the autistic spectrum includes:
An experienced member of staff.  In due course, we expect to have SEN backpacks and a sensory map.

If you have any additional needs please let us know and we will do our best to accommodate you.

What is there for children?

Whether you have tiny tots or teenagers, there’s plenty to do with the family. There is dressing up as a mini mayor, games and challenges, trails and more.

Whether that’s seeing our exhibitions or taking part in one of our workshops, we want you to feel at home here.

We have special activities in school holidays/half-terms.

 

What is included in my admission ticket?

Your admission ticket includes entry to all our temporary exhibitions and permanent collection displays.  Your ticket enables you to visit multiple times over a one year period though does not cover special events.