Do I have to wear a face covering?

No.  This is now optional (but subject to change).

Can I go into the museum if I just turn up?

Yes please do. We no longer have a pre booking system in place. An admission ticket will be issued on entry.

How do I get a ticket for entry?

Please just turn up and purchase an admission ticket on arrival.

When will you be open?

Are opening times are always from 1pm to 4pm. From April to the end of October we are open every day (except when the building is needed for civic events).  From November through to the end of March, we are open weekends only plus additional days in school holidays/half-terms.

How accessible is the museum?

The museum has worked hard to ensure that everyone is welcome and is able to access the displays and enjoy themselves when they visit us.

Access for visitors with physical disabilities
The Moot Hall is a grade one listed building and the exhibits are on two floors, with the main entrance on the first floor and the exit on the ground floor. For those with limited mobility who cannot climb the stairs, there is access through the ground floor, where you can look around the museum room and its exhibits. Tablet computers will provide support for those unable to climb the stairs (coming soon). Our front-of-house staff are ready to assist when you arrive.

We are sorry but the museum is not wheelchair accessible but it is possible that access could be possible for small wheelchairs through the ground floor. Please let us know your requirements.

Access for visitors with visual impairments includes:
Tablet support (coming soon) and a handling collection and items to touch. Access dogs are welcome.

Access for deaf or hard-of-hearing visitors includes:
Subtitles for spoken word film material. Assistance dogs are welcome.

Access for visitors who have a learning disability, dementia or are on the autistic spectrum includes:
An experienced member of staff.  In due course, we expect to have SEN backpacks and a sensory map.

If you have any additional needs please let us know and we will do our best to accommodate you.

What is there for children?

Whether you have tiny tots or teenagers, there’s plenty to do with the family. There is dressing up as a mini mayor, games and challenges, trails and more.

Whether that’s seeing our exhibitions or taking part in one of our workshops, we want you to feel at home here.

We have special activities in school holidays/half-terms.

What is included in my admission ticket?

Your admission ticket includes entry to all our temporary exhibitions and permanent collection displays.  Your ticket enables you to visit multiple times over a one year period though does not cover special events.